Hi. How can we help you?

We're always happy to help and answer any questions you may have. Should you not find you answer then please contact us and one of our lovely reps will get back to you. We're here to make your journey to Iceland magical.

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What should I wear on a day out in Iceland?

Iceland's weather can change quickly, so layering your clothing is a must. We suggest dressing in warm, waterproof layers, including a waterproof jacket, sturdy footwear, and a hat and gloves to keep you comfortable in any conditions. Taking an extra pair of warm socks with you is also never a bad idea.
Make sure to bring a warm jacket in winter, especially for northern light tours as it can get cold standing outside on crisp winter nights.

Be aware that inland Iceland is usually colder than the Reykjavík area.

Travelling in Iceland

What should I wear on a Northern Lights Tour?

Dressing warm is the number one rule. More layers don’t always mean more warmth, that’s why we recommend thermal underwear, layered with fleece or down and then a wind- and/or waterproof outer layer like snow pants and a jacket. Don’t forget warm socks and mittens, good shoes, a hat and throw on a scarf just to be safe.

Please keep in mind that Northern Light Tours are operated in late winter evenings when temperature can drop well below 0°C (32°F).

Travelling in Iceland

Are there any family friendly tours available for younger children?

Yes, Snæland Travel offers a number of family-friendly tours and activities. The Private Golden Circle Day Tour is a wonderful family experience where you see the must visit Gullfoss waterfall, the all age favorite Strokkur geyser, and stroll around Þingvellir National Park (the kids will love Peningagjá).

The Private Reykjavík City Tour is also a great tour for those who want to stay in town and discover the city. There are no age restrictions however if you opt-for the Flyover Iceland Experience there is a height requirement of 1m (ca. 3ft).

Another family-friendly option is one of our Stopover Packages that consist of multiple day tours so that you can rest easy in the same spot every night in Reykjavík, while also experiencing outer city adventures during the day.

Now, if you are travelling with an infant or small children you might feel more comfortable on one of our Private Driver tours so that you can easily adjust your schedule and enjoy a more relaxing time with your family.

For more recommendations we’re only a click away.

Travelling in Iceland

What plugs are used in Iceland? Do I need to bring an adapter?

In Iceland, Type F power plugs and outlets are used. The standard voltage is 230 V at a frequency of 50 Hz. If you are visiting from the UK, USA, Canada or other countries using a different voltage, Hz or plugs you will need to bring an adapter.

Travelling in Iceland

Can I add more attractions to my Private Tour?

This private tour itinerary can be customized to suit your interests. If you’d like to explore more along the way, just let us know. We’re be happy to design the perfect itinerary and provide full details for your approval. Please note that additional charges may apply for customized routes.

Contact us with a request to customize your tour.

We’re always happy to create a journey that’s uniquely yours.

Bookings

Do all Private Tours include a dedicated guide?

All private tours and transfers include an experienced English-speaking driver. If you wish to have a certified local guide lead the tour for the day, you can submit a request by contacting us.

In this case, your expert driver-guide takes the wheel and provides detailed insights, stories, and context throughout the journey — both while driving and at each stop. You’ll have a dedicated private guide ready to show you the hidden perspectives, cultural depth, and local knowledge that most travelers never get to experience.

Bookings

How long are Private Tours?

We’ve organized our private day tours from Reykjavík to range from 2.5 - 14 hours. Giving visitors a wide selection of tours to fit their time and schedule. Please refer to your desired tour's details for exact information.

Bookings

Until when can I book a Private Tour?

Most private tours are bookable until 3-5 days prior to departure so that we have time to arrange your tour. Details are provided within every trip description. However, this does not apply to the Private Blue Lagoon Transfer.

If you’re looking to book a private tour with shorter notice please contact us and we’ll check the availability. Also contact us if your desired date is not available and we'll be happy to check if we're able to arrange a tour.

Bookings

Is there always a guide on the tours by Travel Reykjavík and Snæland Travel?

Yes, there is a trained and certified English speaking guide on each one of our tours, ready to make your day.

The only exceptions are Blue Lagoon transfer tour, our Self-Drive tours, and Private tours unless a private guide has been requested at an additional charge.

Bookings

Can the itinerary for my booked tour change?

Yes it can, however in most cases it won’t. As your safety is our number one priority, Snæland Travel reserves the right to adjust the itinerary and/or take different routes depending on weather and road conditions. Please read more on this under Terms and Conditions.

Bookings

I’m having trouble with payment while booking my tour, what do I do?

If you're having trouble booking your tour, please

  1. Start by making sure your card provider allows payments in the selected currency.
  2. Contact us if you’re still facing issues booking through our website. We’re happy to assist.

Bookings

What hotel standards can I expect on multi-day tours with Travel Reykjavík?

All our hotel partners are of the same standard, 3-4 star hotels with breakfast included, to guarantee a comfortable stay. The standard rooms on multi-day tours are Double/Twin Rooms with made up beds, towels, and private bathrooms. If you are traveling solo you can simply choose a single room during the booking process.

All hotels have complimentary Wifi and access to amenities including hairdryers and tea kettles.

Bookings

What if I don’t see Northern Lights on a Private Aurora Tour?

As the northern lights are a natural phenomenon a sighting cannot be guaranteed. Please be aware that we may have to cancel the tour if chances to see the lights are too low as we only operate when forecasts are promising. If we cancel you get a full refund.

A refund is not possible if the tour is operated and no lights were seen. However, in scheduled tours such as the Evening Aurora Hunt it's possible to join again in case you do not see the lights.

Cancellations

How do I cancel my booking?

To cancel your booking please contact us directly at sales@snaeland.is.

Our cancellation policies are straightforward and easy to understand. They vary based on the chosen type of tour. You’ll find all information about our cancellation policies for day tours, multi-day tours, private tours and all our services under Terms and Conditions.

Cancellations

Can I cancel my booking?

Our cancellation policies are straightforward and easy to understand. They vary based on the chosen type of tour. You’ll find our cancellation policies for day tours, multi-day tours, private tours and all our services under Terms and Conditions.

Cancellations

Do you offer hotel pickup and drop-off on Private Tours?

The beauty of our private tours is that hotel pickup and drop-off services within Reykjavík capital area are included with all private tours. Please note that groups of six people or more may be affected by Icelandic law which prohibits using larger vehicles within some streets in Reykjavik’s downtown area. In that case you may have to be picked up at your accommodation’s nearest bus stop. Most downtown hotels are within a 5 minute walking distance from bus stops.

When booking your tour our convenient system will provide you with the closest pick-up location if direct pickup is not possible at your accommodation for the vehicle required for your group size.

If you have any specific questions or need further details, reach out and we're happy to assist.

Most asked questions

Who are Private Tours for?

Our Private Tours are popular with a diverse crowd of travelers. Families, especially those with younger children who may need more time and attention, benefit from traveling on their own schedule and with a dedicated driver, while cruise ship and layover passengers enjoy fully using their limited time on land without having to compromise and adjust to scheduled tours.

Travelers who are looking to avoid the crowds at all cost and travel in more luxury and style also greatly enjoy our private tours and the flexibility and control it comes with. If you feel like extending your time a bit at one location or skipping another, all you need to do is talk to your driver.

Most asked questions

How do I prepare for a pickup with Travel Reykjavík by Snæland Travel?

First things first, have your correct email and phone number listed with us upon booking your tour so we can contact you if we run into any trouble finding you.

Pickup usually starts 30 minutes before the tour departure time. The exact information is provided in your booking. Please be ready at your pickup stop from the start of the pickup time indicated to avoid any delays, as you might be the first pickup of the day.

In the case of any unforeseen events you can always give us a call +(354) 588 8660 (or the contact number provided in your email).

Most asked questions

Where will I be picked up in the city center?

Due to traffic restrictions in the city center, your pickup location may not be directly in front of your hotel or accommodation but rather the closest bus stop.

It’s important that you provide the complete address of your accommodation when booking your tour and our convenient system will provide you with the closest pick-up location if direct pickup is not possible at your accommodation.

A good example is Hótel Óðinsvé where you’ll be guided to Bus Stop 8 at Hallgrímskirkja. To make it easy to find we’ve put together locations of all city center bus stops.

All our vehicles are easily recognizable, displaying the distinctive Snæland Travel logo and a sign in the window with the tour name.

Most asked questions

Why should I choose a tour with Travel Reykjavík by Snæland Travel?

Snæland Travel has been a trusted partner of travel agencies worldwide since 1945. For over 80 years our family run company has worked with large industry names all over the world to provide travelers with unforgettable experiences as magical as Iceland itself.

Now we are turning our eyes directly to the traveler, that’s you, and offering a variety of custom made trips and organized tours easily accessible to individuals. Travelers can now book with one of the leading destination management companies (DMC) in Iceland directly through our site and get personal assistance from our experienced in-house customer service team.

What else is in it for you, besides 80 years of knowledge and a happy in-house team?

  1. Superior luggage allowance. Check each tour for specific details.
  2. The best certified local guides in Iceland who share folklore and stories of local legends that bring the land to life.
  3. A world of options whether you want to travel in a small group, in complete private, on your own schedule, or keep a good distance from the crowds.
  4. Experienced drivers who safely navigate Icelandic weather conditions and roads.
  5. Our very own best in class vehicles maintained by our own team of qualified mechanics.
  6. Unique experiences in every tour.

Most asked questions

Is Travel Reykjavík part of Snæland Travel?

Yes, Travel Reykjavik is owned and operated by Snæland Travel. We’ve been operating since 1945 and are one of the leading DMC’s in Iceland. However, our core focus has always been on organizing and providing experiences to travel agencies visiting Iceland. So even though we’ve had over 10 million happy visitors join our tours, they’ve likely booked through one of our partners.

Only in recent years did we open direct booking through our site Travel Reykjavik. You could say we are “new” to providing our services directly to travelers. And we’re overjoyed about it!

If you just so happen to have joined one of our tours, we’d love to hear about your experience on Tripadvisor or Tour Radar. We collect all our reviews under Snæland Travel.

Most asked questions

What can I expect if I opt for the Blue Lagoon?

Guests who have chosen the optional bathing at the Blue Lagoon will be driven directly to the bathing area on arrival in Reykjavík. Afterward, a shuttle awaits, ready to drive visitors back to the hotel. Transport to and from the lagoon is included at no extra cost.

Included in the price of Blue Lagoon is:

  • Admission ticket
  • Silica mud mask
  • Use of towel
  • One drink of your choice
  • Transport to and from the lagoon

*current prices of optional activities are shown in the next step of the booking process.

Is admission to Glaumbær Folk Museum included?

Yes, your ticket to Glaumær Folk Museum is included in the price of the tour. You’ll experience a traditional turf farm that offers insight into Icelandic history and rural life.

Is a boat trip at Jökulsárlón Glacier Lagoon included?

Yes, admission for the Amphibian Boat Tour on Jökulsárlón Glacier Lagoon is included. We’ll enter the boat on land and drive into the lake. An on-board guide will tell you everything there is to know about the lagoon and glacier while we sail past floating icebergs. It’s an experience you can’t miss.

What can I expect if I opt for bathing at Forest Lagoon?

Guests who have chosen the optional bathing at Forest Lagoon will be driven directly to the bathing area on arrival in Akureyri. Afterward, a shuttle awaits, ready to drive visitors back to the hotel. Transport to and from the lagoon is included at no extra cost.

Included in the price of Forest Lagoon is:

  • Admission ticket
  • Transport to and from the lagoon

Forest lagoon does not include towels in admission tickets so make sure to bring your own.

*current prices of optional activities are shown in the next step of the booking process.

What can I expect if I opt for a Glacier Jeep Adventure?

Guests booked on the Glacier Jeep Adventure will be picked up from the hotel following the afternoon arrival in Höfn. The drive to the meeting point at Vagnsstaðir takes around 40 minutes.

From there, our local partners at Glacier Jeeps take over, leading a 3 to 4 hour journey onto Vatnajökull, Europe's largest glacier, in specially equipped super jeeps. After the tour, visitors are returned to the hotel. Transport to and from the meeting point is included at no extra cost.

Included in our price of the Glacier Jeep Adventure is:

  • Admission ticket
  • Transport to and from the hotel
  • Excellent live guidance in English

*current prices of optional activities are shown in the next step of the booking process.

How many people are usually in a small group?

We operate a few of our consecutive multi-day tours in small groups where guests can enjoy traveling in a more intimate setting. The number of people in small groups is usually around 25.

Travelling in Iceland

My departure flight is the same day as the tour ends, can I make it?

For the best experience, we suggest planning your multi-day tour to end at least a day before your departure flight from Iceland as the tour ends in the afternoon. If you're flying out late at night, after 22:00, it's possible to make your flight the same day. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

However, keep in mind that bad weather or delays could affect your tour end time. If you wish to include accommodation in Reykjavík before and after the tour, have a look at the 5-Day Northern Light Tour.

My departure flight is the same day as the tour ends, can I make it?

For the best experience, we suggest planning your multi-day tour to end at least a day before your departure flight from Iceland as the tour ends in the afternoon. If you're flying out late at night, after 22:00, it's possible to make your flight the same day. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

However, keep in mind that bad weather or delays could affect your tour end time. If you wish to include accommodation in Reykjavík before and after the tour, have a look at the 7-Day Journey Around Iceland.

Can I join the tour if I arrive in Iceland the same day?

For the best experience, we suggest planning your multi-day tour to start at least a day after you arrive in Iceland. If you're landing no later than 06:30 in the morning, it's possible to join the tour on the same day. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

However, keep in mind that any flight delays could result in missing out on the tour. If you wish to include accommodation in Reykjavík a day before and after the tour, have a look at the 7-Day Journey Around Iceland.

Can I join the tour if I arrive in Iceland the same day?

For the best experience, we suggest planning your multi-day tour to start at least a day after you arrive in Iceland. If you're landing no later than 06:30 in the morning, it's possible to join the tour on the same day. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

However, keep in mind that any flight delays could result in missing out on the tour. If you wish to include accommodation in Reykjavík a day before and after the tour, have a look at the 5-Day Northern Light Tour.

Are there any age restrictions for the tours?

We do welcome participants of all ages, however we do not recommend consecutive multi-day tours for children under the age of five due to the long days.

Travelers of all ages join our tour on the regular. If you have difficulty participating in any of the activities included in any of the tours, you are welcome to hang back and skip it.

If you have concerns about joining any of the tours please contact us and we’re happy to advise you.

Most asked questions

My departure flight is the same day as the tour ends, can I make it?

Yes you can. For your convenience we’ve organized the tour so that it accounts for your day of departure. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

The last night of the tour you’ll spend the night at a hotel in Reykjavík giving you a relaxing and comfortable night's sleep before your departure flight on the final day.

What can I expect at the Blue Lagoon?

All guests will visit the Blue Lagoon and spend around two hours on site — whether you’ve chosen to bathe in the lagoon or not. Those with an admission ticket can enjoy a relaxing soak in the warm, mineral-rich waters, while others can take a walk through the surrounding lava fields, browse the shops, or enjoy a coffee at the café.

Admission to the Blue Lagoon is an optional add-on. If you’d like to include it, you’ll find the option in the next step of the booking process.

The drive from Reykjavík to the Blue Lagoon takes about 40 minutes. After your visit, your driver and guide will meet you for the return journey to your hotel.

Included in the price of Blue Lagoon is:

  • Transportation
  • Comfort Admission ticket
  • Use of towel
  • One drink of choice at the swim-up bar
  • Silica Mud Mask at the Mask Bar

*current prices of optional activities are shown in the next step of the booking process.

Is a boat trip at Jökulsárlón Glacier Lagoon included?

Amazing as that would be, unfortunately Jökulsárlón Glacier Lagoon freezes over in winter so there are no boat tours operating in the winter months. We'll enjoy the amazing sight that is Jökulsárlón in winter, a view of the lake and glacier, combined with a walk on Diamond Beach make for great photo opportunities.

What is the daily average driving on multi-day tours?

You can expect to spend around 4-5 hours on the bus each day. We drive on average around 300 km (186 miles) per day on our consecutive multi-day tours. During the day we do of course stop at multiple locations for sightseeing, activities, meal stops and bathroom breaks, so in total a full day with stops is around 10 hours.

Travelling in Iceland

What meal options are there?

A breakfast buffet is included at the hotel usually offering bread, toppings, yogurt, fruits, cereal, coffee, tea etc.

Your guide also makes sure to find a good place for lunch. Usually opting in for places with a wide selection of dishes on the menu, so there are options for everyone.

We end the day at the hotel restaurant where you can purchase dinner a la carte.

Is breakfast included?

Yes, we're happy to inform you that breakfast is indeed included. A plentiful breakfast buffet with fresh options ranging from fruits and vegetables to pastries and coffee.

Can I join the tour if I arrive in Iceland the same day?

Yes you can. For your convenience we've organized the tour so that it accounts for your day of arrival. You can even add a private airport transfer with us directly. Just add the service during the second step of the booking process.

You'll spend the first night at a hotel in Reykjavík where you'll meet your guide in the morning of the second day.

What if I don’t see any Northern Lights on the hunt?

We're excited to give our guests a bonus experience whenever we can. Although we can't guarantee a northern light show-up on this winter excursion, our guides do monitor the aurora forecast and let guests know if conditions at night are optimal for a viewing.

We've even made sure to book hotels situated away from heavy light pollution to increase our chances.

Please keep in mind that refunds are not issued when a tour takes place but no Northern Lights are seen.

Are Northern Lights guaranteed?

As much as we would like to, we can't guarantee a Northern Light show-up. However, we do choose remote locations away from light pollution to increase the chances of spotting the phenomenal lights.

We've even made sure to book a hotel situated a bit outside of town for an optimal view.